Lessons from Local Leaders:

Genesis Combs

Genesis Combs: Building Relationships One Home at a Time

The phone rang on an ordinary afternoon, and Genesis Combs answered. On the other end was a couple looking at a listing—experienced homebuyers on their fifth property purchase, having worked with countless agents over the years. Genesis showed them the property the next day. It wasn’t the one. But over the following months of searching together, something remarkable happened. This couple, who had seen it all in real estate, told Genesis she had become their favorite agent they’d ever worked with.

For someone approaching three years in the industry, that kind of feedback isn’t just validating—it’s the whole point.

The Energy of Youth, The Wisdom of Intention

Genesis Combs didn’t stumble into real estate. Growing up watching HGTV (though she’s quick to note the reality is quite different from television), she always felt drawn to the industry. When she finally got her license to serve West Virginia, Virginia, and Maryland, she discovered something unexpected: being young wasn’t the disadvantage she thought it might be.

“I thought it may be a downside,” Genesis reflects, “but honestly it has been a strength. Coming in with that energy and dedication and just always wanting to learn more, absorbing everything like a sponge—it’s actually been very beneficial.”

Her older clients have noticed. Where they might initially see youth and wonder about experience, they quickly discover something more valuable: genuine passion, relentless responsiveness, and an agent who treats every transaction like it matters—because to Genesis, it genuinely does.

“They’ve been doing it for years, but it’s just a habit to them,” she explains about some veteran agents. “For me, I love my job. I love connecting and bringing that energy and just serving my clients.”

Three States, Infinite Possibilities

Living in the tri-state area offers a unique advantage, and Genesis has leveraged it strategically. By becoming licensed in West Virginia, Virginia, and Maryland, she’s removed invisible barriers for her clients.

“We were looking in West Virginia, so we can cross over that line and I can serve them in all three states,” she explains. What might seem like a simple geographical convenience is actually a sophisticated understanding of how people actually search for homes—they don’t limit themselves by state lines when they’re only fifteen minutes apart.

But here’s what makes Genesis’s multi-state approach truly valuable: she’s learned that proximity doesn’t mean similarity. “You get in Virginia and it’s a completely different market than West Virginia. Whole different ball game. And then same with Maryland. Each state, even though they’re so close together, you can’t even comprehend how different it is from the rules in West Virginia to Virginia.”

This past month, Genesis joined the Redux Group with exp, seeking the continuing education and marketing support to deepen her expertise across all three states. It’s this commitment to never stopping learning that sets her apart.

The Art of Showing Up

In real estate, the horror stories about unresponsive agents are legendary. Calls that go unreturned. Agents who disappear during crucial moments. The feeling of being just another commission check.

Genesis built her reputation on the opposite approach.

When that experienced couple called about a listing, she answered. When they needed to see it, she showed up the next day. When it wasn’t the right fit, she didn’t give up—she spent months helping them find the one. This consistency, this reliability, this genuine care became the foundation of their trust.

“One of their biggest pain points was not being able to connect or even get ahold of an agent,” Genesis recalls. “Being told that I was their favorite agent when they’ve worked with multiple—that meant so much. I carry that with me every day.”

Communication isn’t just a buzzword in Genesis’s practice—it’s a commitment. From day one, whether working with buyers or sellers, she outlines what the process will look like, what could go wrong, and how she’ll handle it if it does.

“I tell them what that process is gonna look like, what it looks like when they find the home, just making sure they’re informed during the whole process,” she explains. “Addressing what certain situations could look like from day one is the most important thing.”

Real Talk About Real Challenges

The current market isn’t easy. Interest rates have been volatile. Prices continue climbing. First-time buyers feel overwhelmed before they even start looking.

Genesis doesn’t sugarcoat any of it.

“We don’t have a crystal ball to see the future,” she tells clients honestly. “But what I tell my clients is there’s no perfect time to buy. Everybody buys or sells for a reason. So let’s see what that reason is.”

Her advice for buyers, especially first-timers, might surprise you: start talking to her and a lender six months to a year before you actually plan to buy.

“I’m not here to rush the process,” Genesis emphasizes. “Sometimes we think we have to take these steps to be able to buy in six months, and that’s not always the case. So just talking to me and talking to a lender, it’s so important. We’re here to get you in the right direction.”

This approach—meeting people where they are, not where she needs them to be for a quick sale—defines Genesis’s entire philosophy.

For sellers facing the possibility of their home sitting on the market, she has equally frank conversations before the listing even goes live. “Your home could be sitting on the market. What are we gonna do if that happens? Let’s hope that doesn’t happen. But what are we going to do?” By preparing for the worst while working toward the best, she builds trust through transparency.

The Homework Never Ends

Behind every successful showing, every smooth closing, every satisfied client, there’s work the public never sees.

Before meeting with sellers, Genesis does her homework: researching comparable sales, understanding what improvements neighboring homes have made, knowing the market inside and out. Before working with buyers, she identifies their pain points and comes prepared with solutions.

“Don’t go into a listing or buyer presentation blind,” she insists. “It’s the worst thing you can do as an agent, which you should never do.”

Daily Zoom meetings at 9 AM with her team keep her current on market updates—because interest rates, average home prices, and market conditions can shift overnight. A strong back-office support system helps her manage multiple transactions simultaneously without dropping any balls.

“Staying informed with the market updates every single day. Crucial,” Genesis notes. “That’s the only way you can manage your business—having that support system.”

Agent for Life

Here’s what Genesis wants potential clients to understand: she’s not in this for the transaction.

“When I’m working with you, I wanna build a relationship,” she says. “I don’t wanna just do a deal and goodbye, never speak to you again. I wanna build a relationship and get the best outcome for you. I’m not here for the sale. I’m here for you.”

This philosophy has created something unusual in the transactional world of real estate: lasting friendships. Genesis admits she gets a little sad at closings, knowing she won’t see these clients regularly anymore. But they always reassure her—they’re grabbing dinner, staying in touch, remaining connected.

“That’s just the best reward after closing a deal is having just those connections last,” she reflects.

It’s this approach that transforms Genesis from “our agent” into “our favorite agent”—even for clients who’ve worked with many others before her.

The Dream Job

Perhaps the most compelling thing about Genesis Combs isn’t her multi-state licensing, her responsive communication, or even her impressive track record for someone approaching three years in the business.

It’s that she genuinely loves what she does.

“I wake up every day with a smile across my face because I love what I do,” Genesis shares. “I love helping people and I get to do that with real estate every day. It doesn’t feel like a job. It’s a dream job in a sense.”

She got into real estate for one reason: to help people. Every morning, she gets to live that purpose. For Genesis, success isn’t measured solely in closed deals—it’s measured in relationships built, challenges navigated together, and clients who feel truly cared for throughout one of the biggest financial decisions of their lives.

“I’m not here just to rush the deal and goodbye,” she emphasizes one final time. “I’m here to build a long-lasting relationship and advocate the best deal for you.”

In an industry where trust can be hard to come by and responsiveness is increasingly rare, Genesis Combs is proving that youth combined with genuine passion, relentless work ethic, and authentic care isn’t just a formula for success—it’s a formula for transforming how real estate should feel.

For buyers and sellers across West Virginia, Virginia, and Maryland, that’s not just good news. It’s a game-changer.

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